Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Manages conflict - Handling conflict situations effectively, with a minimum of noise.Ĭustomer focus - Building strong customer relationships and delivering customer-centric solutions. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.Īction oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Ĭollaborates - Building partnerships and working collaboratively with others to meet shared objectives.Ĭommunicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Service Documentation - Creates and verifies customer, equipment and technical information captures specific data using required service tools follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Learns new and existing Cummins processes, systems and practices

Single Skill/Single channel support (Chat/Email/Phone)Įscalates non-routine issues, providing documentation though process Provide prompt assistance to customers though limited forms of media. It provides subscribers with the latest in features, functions and new engine support.This entry-level position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries and under direct supervisionĭocument customer inquiry information within appropriate Cummins systems. Load Engine and Programable Datalink Device CalibrationsĬummins INSITE Lite, INSITE RSGR/Industrial Pro and INSITE Pro are subscription programs, with automatic shipment of software updates available through the Cummins Inc. No Calibration Download/Limited Special Features and Diagnostic Tests No License Required/ No Live ECM Connection

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